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 Why won't Game Extractor preview ______ files?
For some previews, Game Extractor uses an addon package to display them. Make sure you have the correct Addon Packages installed - you can find them on the downloads page. If the preview still doesn't work, the file may be compressed or encrypted in some way, and will probably be unreadable.
When trying to run Game Extractor, I get FileNotFound errors, or there is no text on the program interface
This can occur when you have incorrectly unzipped Game Extractor. To unzip the archive correctly, open the Game Extractor zip file in your zip program (eg WinZip) and click the "extract" button. Make sure that the box "Use Folder Names" is checked. Now the files should be extracted to the correct folders and the program will work.
When trying to run Game Extractor.exe, I get a MissingDll error dialog.
You are using an old version of windows, and will need to update some files in order for the exe file to work. Download and install the Visual Basic 6 Runtime Files - you can find them on http://www.microsoft.com - or do a search in Google for them.
When trying to run Game Extractor.exe, I get a FileNotFound error dialog.
Some virus checkers do not allow *.bat files to be run on your computer - one such program is Kasperspy. If you have a virus checker, spyware cleaner, or another similar program that runs in the background of your computer, you should disable it and try to run Game Extractor again. Remember to turn it back on after you are finished using Game Extractor! Some programs will have options that will let you enable specific files - if this is the case then add the *.bat and *.exe files in the Game Extractor directory.
How do I _______ in Game Extractor?
Game Extractor has its own help file which will assist your understanding and use of the features in Game Extractor. To access the help, click the big blue question-mark button in the program, or choose 'help' from the 'Help' menu. Choose the topic in the top dropdown box, and the associated help will appear underneath. This help explains what each of the features do and how to use them.
Why are the filenames called "File ####"
Some archives do not store the name of the files in the archive, so Game Extractor assigns a numerical name to them. You can still preview and extract the files as normal, but you will have to determine the type of file yourself. For example, many games use *.wav files for audio, and either *.png, *.bmp, or *.dds files for images - so when you extract the files you can try to rename them with one of these extensions to see if they work.
Why do all the files have an "Unknown" description?
Game Extractor should recognize most common file types and display the appropriate description, but if the type is not known then it will display the word "Unknown". The description field is only shown for your benefit - it doesn't effect the workings of Game Extractor - ie just because the file is unknown, it doesn't mean that Game Extractor can't preview or extract the file. The description "unknown" simply means the file is not something common.
Can I request support for another game?
Yes, you certainly can. Please send me an email with the name of the game you want supported, and the system that the game runs on (PC, XBox, PS2, etc). I will reply within a few days with further information for you.
How can I report a bug or program error?
If there is a bug in Game Extractor, please send me an email with the details of the error. Please provide as much information as possible as to how you obtained the error, so I have the best chance of detecting and correcting the error. Be sure to include any error messages that appear on the screen.
Game Extractor will also try to create an error log for the errors that occur - if there are any files in the logs/ directory, then please send the latest file along with your email, it will give me a much greater chance of detecting and fixing the issue.
I extracted a file to my computer but I cannot open it.
Some files in certain archives may be compressed like a zip file. If you extract these files to your computer and you think they should be openable, then it is probably a compressed file. Try opening the archive in Game Extractor and then preview the file from within the program - some plugins may make the file readable, or let you know what the problem is.
I saved an archive but it doesn't work in the game.
There are many reasons why an archive may not work - for example many games check the archives are the right size and have the right date before they are loaded. At all costs - avoid overwriting your original game archives because you may have to re-install the game if it doesn't work. Also, altering original game archives could cause problems if you try to update the game or apply a patch. WATTO Studios does not make any guarantees that the archives will work in your game - so by all means have a go but if it doesn't work then make sure you have a backup.
I tried to open an archive that is in the supported games list, but it doesn't work.
Chances are that the plugin can only open some of the archives used in the game. This is usually the case with archives from XBox and PS2 games. Some PC games also use the same extension for different types of files. Thankfully though, you shouldn't encounter this very often.
Game Extractor may also have problems with archives in game demos or in illegal copies of games - this is because the archives are sometimes different to those used in the full purchased game.
Even though Game Extractor tries its hardest to open a language pack correctly, sometimes it gets the format wrong. You can force Game Extractor to open the file in a particular format, which may work better. Click the "Open" button or menu, then choose the correct plugin from the list in the SidePanel (by default it says "All Files"). By choosing a plugin in this list, it forces Game Extractor to open it using this format.
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